Social Desirability Bias and the Validity of Indirect Questions
Robert J Fisher successfully analyzed the social desirability tendency of people according to which they provide answers that would help them gain the approval of others, however, when asked directly they would never admit that. The reason is that people are inclined to present themselves in a way that is consistent with social norms, and independent is a highly ranked value.
When asked directly (and not in anonymity), respondents are engaged with impression management and feel greater pressure to make their responses consistent with social expectations.
By asking indirect questions – in a projective manner (i.e. "the typical consumer would …", instead of "I will…") , the social desirability bias is reduced. The respondents project their own beliefs and evaluations when answering indirect questions. This is exactly why BESTFIT is achieving groundbreaking results:
BESTFIT is a behavioural science-based platform that reveals through an engaging, 3-minute “discovery journey” of indirect questions deep personality traits and decision drivers. Never before have businesses managed to gather more authentic and genuine information about their target group.